Refund & Returns Policy

GPULoom is a B2B sourcing and distribution service for enterprise hardware. Because most orders are configuration-specific and sourced on request, the following terms apply.

Inspection on receipt

Inspect all goods immediately upon receipt. Report any damage, discrepancy or defect within 48 hours of delivery with photos and serial numbers. Late reports may not be eligible for remedy.

Warranty and condition

All products are supplied with the condition and warranty scope stated in your quotation and invoice. Used hardware carries the manufacturer or supplier warranty confirmed before purchase.

Returns

Returns are accepted only with prior written approval from our sales team and within the agreed return window. Returned goods must be in original condition and packaging, with all accessories and documentation. Restocking fees and return shipping costs may apply.

Non-returnable items

Custom-configured systems, opened or ESD-sensitive components, software licenses and expedited or special-order items may not be returnable.

Refunds

Approved refunds are processed to the original payment method after inspection of returned goods. Processing time depends on your bank or payment provider.

Questions about a return? Contact our sales team before returning any goods.