SUPPLY INFORMATION
Shipping, warranty and order terms.
Enterprise hardware orders are handled according to product condition, configuration, destination and the written quotation.
Quotation and availability
All availability, configuration, product condition and lead-time information is confirmed at quotation stage. A quotation is not considered final if the specification or destination changes.
International shipping
Courier, air freight, sea freight and other routes may be evaluated based on shipment size, product type and destination. Freight cost, Incoterm and estimated transit time are stated separately when applicable.
Customs and import requirements
The buyer should confirm local import eligibility, duties, taxes, certifications and end-use requirements. Export and shipping documentation included with an order is agreed before payment.
Inspection and packaging
Available inspection, configuration validation and packaging arrangements depend on the item and order. Any required serial-number list, test evidence or special packaging should be requested before quotation approval.
Warranty
Warranty coverage varies by manufacturer, model, condition, region and supply route. The written quotation identifies the applicable warranty duration and service responsibility. Manufacturer warranty is not implied unless explicitly stated.
Returns and discrepancies
Inspect cartons and products promptly after delivery. Report shipping damage, shortage or specification discrepancy with photos, serial information and shipping documents within the period stated in the quotation or sales agreement. Return authorization is required before sending goods back.