FAQ

Answers for global hardware buyers.

Practical information about configurations, product condition, warranty, shipping and quotations.

Are the products genuine?

We quote products by manufacturer, model, configuration and condition. The exact supply route, packaging, serial information and available warranty are confirmed in the quotation before order.

Do you supply new and refurbished hardware?

Availability may include factory-new, new open-box or professionally refurbished equipment. We do not substitute condition without agreement; the quoted condition is stated clearly for each line item.

Why are prices not shown online?

Enterprise hardware pricing changes with configuration, quantity, condition, supply route, warranty and destination. We verify these factors before issuing a project quotation.

Can you configure servers before shipment?

Configuration and component matching can be discussed for project orders. Send CPU, memory, storage, RAID, network, GPU, power and operating-system requirements so the team can confirm the available service scope.

How is compatibility checked?

Provide the complete server or storage model, service tag when appropriate, current configuration and target component part number. Compatibility is reviewed against the information supplied, but the final approved BOM remains part of the quotation.

What is the minimum order quantity?

MOQ depends on the product and supply channel. Many requirements can be quoted from a single system or component, while project pricing is available for larger quantities.

How long does delivery take?

Lead time depends on stock, configuration, testing, export documentation and destination. Estimated dispatch and transit times are provided with the quotation.

Which shipping terms are available?

Available couriers, freight methods and Incoterms vary by shipment. Destination, cargo value, weight and customs requirements are reviewed before confirming the shipping plan.

What warranty is included?

Warranty differs by brand, product condition, region and supply route. The applicable term and responsible service channel are stated in the written quotation.

What should I send for a quote?

Send brand, model or part number, required configuration, quantity, product condition preference, delivery country, required date and company contact details. A spreadsheet or BOM is welcome.

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